Note! If you have no problems with authorization and you know your game login (e-mail) and password - please log in here on the Support site with your game account before sending the request - it will help us to solve your problem faster!
Please, pay attention to the fact that login and nickname may differ - usually logins match users e-mail addresses.
If you forgot a password you can recover it.
In order to change your current password, follow the steps:
- Proceed to the "Profile" section of your account by clicking your on account name at https://store.gaijin.net/
- Click on the "Security" drop-down menu and choose the "Change Password" option.
- You will be able to choose between using a new password generated by Gaijin and setting your own password. Generated passwords will be sent to you by e-mail.
In some cases firewall can also be a reason for login problems. If you used to log into the game without issues, you should check your firewall exceptions list and set up exceptions for the game.