Note! If you have no problems with authorization and you know your game login (e-mail) and password - please log in here on the Support site with your game account before sending the request - it will help us to solve your problem faster!
You are able to log in to the game or to Warthunder.com website by using an https://store.gaijin.net/ account because these accounts are completely the same.
Please, pay attention that Login and Nick may be different. Login is an E-mail address in most cases.
If you forgot a password you can recover it.
To change your current password, go to the "Profile" section of your account by clicking your account name at: https://store.gaijin.net/ .
After this, click the "Settings" tab and select "Account protection".
Click the "Change" button next to "Password complexity":
If your phone number is linked to your account, you will have to confirm password change. After this you will receive a confirmation code via SMS. Use the code to change your password.
If a phone number is not linked to your account, a special link will be sent to your e-mail address. Follow that link to change the password.
Please, note that a firewall may also be a reason for authorization issues. Even if you used to log in successfully in the past, you should check firewall exceptions and re-configure exceptions for the game.