How to save a dump file in case of game client failure

For Windows XP operating system: 

1. Please download Process Explorer utility and run it. You can download it for free at the official Microsoft website.
2. Find and select the fallen failed (aces.exe or Launcher.exe), right click on the line with the process and select Create Dump> Create Full Dump.

 Windows Vista or Windows 7, 8 operating systems: 

1. Run Task Manager (CTRL + ALT + DEL) and open the "Processes" tab.
2. Find and select the process failed (aces.exe or Launcher.exe), right-click and select "Create a memory dump file."
3. A path to the dump will be given, archive it, upload to any file sharing service(e.g. Google Drive) and provide a link to the archive in your Support service ticket if necessary.