Due to increasing amount of your requests, we are obliged to announce that for the time being there may be a VERY NOTICEABLE delay (from several days) in our responses to your inquiries.
We kindly ask you the following:
- please, DO NOT create multiple inquiries related to one problem or several resembling cases as may cause confusion and slow the solution of your issue;
- DO NOT UPDATE the request by adding additional messages to it (this action will move your request to the end of the queue, thereby delaying the time you receive a response);
- if you experience an issue with a purchase, please DO NOT USE that purchase or we will not be able to resolve said problem;
Please, accept our sincere apologies for a possible inconvenience this may cause.
Best regards, Gaijin Customer Support Service.