This problem occurs when our database already contains your Steam ID.
There are two possible cases.
You used to log into CrossOut via Steam. In this case our database already contains an automatically created profile related to your Steam ID.
In this situation we recommend you to use the following instruction:
You played other Gaijin games (War Thunder, Star Conflict) in the past and linked your Steam ID to Gaijin account while playing those games.
In this case you can log into CrossOut by simply entering the credentials of your former Gaijin account.
How to unlink your game account from Steam
Unlinking is carried out through our Customer Support service. It can entail some problems and loss of an ingame progress, therefore a possibility of account unlinking is considered for each player individually. Not every account can be unlinked.
If you want to unlink your account, it is necessary to provide our Customer Support with your Steam ID or a link to your profile on Steam.