FAQ: Account – Gaijin Support

1. What should I do if I lose my progress in the game?

You should go through beginner's training tutorial.
Then go to the "Settings" tab of the game, "Account" tab and disable the "Save login data" button.
Restart the game.
Choose the authentication mode, which was originally tied to your account.
Go back to "Settings","Account", and enable the "Save login data" button.

*Note: You may lose your progress when you remove the game from your device or when you next update, if you did not use Google, Facebook, Gaijin, or E-mail linking as a method of authorization and played through the GUEST login.

2. Why is there no online mode on my guest account?

Online mode in guest mode is switched off on purpose. You need to authorize your account to be able to go online.

3. How do I report cheaters?

You can report players using the in-battle report function. More details here: https://modernwarships.com/news/report-system If you want to submit more evidence, you can go to our official support, create a ticket, and attach a video or screenshot with the offender. Important condition: the ID of the offender must be present in your provided files, so we can check the player.

4. I bought the "offer" in the game, the money was withdrawn, but the "offer" was not credited. What should I do?

4.1 There are several reasons why this happens:

connection to the server is unstable. You should restart the game.
Google/Apple services have not yet processed your payment. Sometimes this can take several hours.

4.2 If your problem persists, please contact support. Don't forget to give your personal ID and your payment data from the receipt (GPA code for Android), which came to your e-mail.

5. I have lost my "online mode". What I have to do?

5.1 Make sure that your phone does not have Root Mode (Android Developer Mode). If Root Mode is enabled, the game will automatically put you in a match with bots. 5.2 Contact our support team at https://mw.live/support. Don't forget to provide your game ID there.

6. Constantly throwing out of the battle. What do I do?

6.1 There are several reasons:

Your internet connection is weak.
Your internet connection is not stable.
The game servers can be overloaded due to a large number of players online -technical maintenance work is being carried out on the servers.

6.2. Try to play in an environment where there is good internet connection, if the problem is still there - wait a while.

7. Can I sell my account?

According to the terms of use, it is forbidden to transfer or sell your account. Violation of this rule will result in permanent ban.

8. I've lost my account. What should I do?

Create a ticket at https://mw.live/support . Don't forget to provide your ID and describe the problem you're facing.

9. Can I change the authorization method from one to another on my account?

The player will not be able to change the account authorization.

If you switch through authorization methods you also switching through different accounts.

Only the Game Developers will be able to help in exceptional cases.

If you think you are such an exceptional case, please create a ticket at https://mw.live/support and describe your problem.

10. Registration Confirmation Letter doesn't come to the mail.

Please check your spam folder. If no email is found there, please write to our support team.

11. How do I reset my password?

Disable the "Save login data" option in the game Settings, then quit the game and select mail authorization, the login window will give you the option to reset your password. You can also reset your password via Sign in option on the site https://artstorm.com/en-US/shop

My profile...-> MW ACCOUNT -> Forgot password?

12. Where can I find my game account ID?

Click on your name in the main menu and you will be taken to the tab with your stats, there you can copy your ID. To the right of your game ID there is a "Copy" button that allows you to quickly share your ID

13. How do I change my avatar?

Click your nickname from the main lobby, then click the avatar. You will open the 'Avatar editor', from which you can select one of the avatars you obtained while playing the game.

14. How do I get a colored nickname?

Colored nicknames are available only to developers and moderators.

15. My account was hacked, resources were withdrawn. What should I do?

ARTSTORM is not responsible for the loss of your account.

The security of your account is in your hands.
It is forbidden to transfer the game account or data from it to third parties in the first place.
In such cases, we recommend that you restore access to all authorization methods linked to your account, change your password, and write to support.
In rare cases, we may be able to help if you can verify that the account is yours.

16. My account is banned. What should I do?

In these cases we cannot help you.

Account transfer
Using cheats, scripts, any third party programs.
Buying/selling an account, upgrading an account for money (jockeying).
Real money exchange ads in chat.
Insulting the game administration.

In other cases, please contact support.

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