To file a bug report, please provide the support with the following information:
1) Describe the bug.
2) How can we reproduce this bug step by step?
3) Player ID.
4) Device model and OS version or a Dxdiag file if you are a PC player.
5) Version of the game (right upper corner of the login screen).
6) A Photo or Video of the problem.
7) A screenshot of your graphics settings.
Please check the article on how to create a Dxdiag file: https://support.gaijin.net/hc/en-us/articles/200501482
