Please note that, while Gaijin accounts can be used for War Thunder mobile, the currency in PC/Console versions of the game is not related to the currency in War Thunder mobile. Please carefully select the project for which you wish to replenish the balance.
If you encounter any issues with the replenishment, please contact the support team: How to submit a support ticket. In the request please make sure to specify the nickname and ID of your account, describe the problem in detail, and attach screenshots displaying the issue.
If you made a purchase, but the content was not received on the account, please do the following:
1. Restart the game, and check if the purchase has been received.
2. If the item is not received within an hour, please, contact the support team, specify the nickname and ID of your account, and attach an invoice screenshot. The invoice can be found in your account's purchase history of the used payment system.