PC
In order to perform a clean boot of your PC and to disable processes that are running in the background, please follow the steps from the following article:
https://support.gaijin.net/hc/en-us/articles/200527662
Mac
Restart the computer.
- If you see the login window, press the Shift key while you click the Log In button, and then release the Shift key when you see the Dock.
- If you don’t see the login window, start your computer, hold down the Shift key when you see the progress bar in the startup window, and then release the Shift key after your desktop appears.