This error usually happens if an outdated version of the videocard drivers is installed.
To resolve this issue, please, keep your videocard drivers up to date.
For Nvidia videocards:
https://www.nvidia.com/en-us/drivers/
Please note, the drivers should be approved by WHQL to ensure optimal performance.
For AMD videocards:
https://www.amd.com/en/support/download/drivers
If the problem presists, please, contact our Support Team. They will help you with this issue.