This error usually happens if an outdated version of the videocard drivers is installed.
To resolve this issue, please, keep your videocard drivers up to date.
For Nvidia videocards:
http://www.nvidia.co.uk/Download/index.aspx?lang=en-uk
Please note, the drivers should be approved by WHQL to ensure optimal performance.
For ATI videocards:
http://support.amd.com/us/gpudownload/Pages/index.aspx
If the problem presists, please, contact our Support Team. They will help you with this issue.