To resolve this problem, follow these steps:
1. Make sure that your video card meets the minimum system requirements of the game;
2. Install the latest drivers for your video card.
For Nvidia videocards:
https://www.nvidia.com/en-us/drivers/
Please note, the drivers should be approved by WHQL to ensure optimal performance.
For AMD videocards:
https://www.amd.com/en/support/download/drivers
If the problem persists, please submit a ticket to our support service. Our experts will help eliminate its consequences.
Be sure to provide a screenshot of the error and the DxDiag file when submitting your request.