To resolve this problem, follow these steps:
1. Make sure that your video card meets the minimum system requirements of the game;
2. Install the latest drivers for your video card.
For Nvidia graphics cards:
http://www.nvidia.ru/Download/index.aspx?lang=ru .
Please note that the presence of the WHQL driver signature is essential for the game performance.
For ATI graphics cards:
http://support.amd.com/us/gpudownload/Pages/index.aspx .
If the problem persists, please submit a ticket to our support service. Our experts will help eliminate its consequences.
Be sure to provide a screenshot of the error and the DxDiag file when submitting your request.