The most up-to-date version of the FAQ can always be found on our official Wiki.
1. I bought a premium item, but didn't get my purchase.
Purchases may be credited with a delay. If more than 12 hours have passed, contact support and provide:
• Player ID,
• purchase receipt with transaction code,
• date of purchase.
2. I want to make a refund.
Refunds are available only for unused content and within 3 days of purchase. In rare cases, this period may be extended up to 30 days. Each request is reviewed individually, so a refund may still be declined.
Purchases made through the official website are generally non-refundable. A refund for such purchases may only be considered in cases involving a technical issue, for example when the payment was successfully completed but the purchased content was not credited to the account.
3. I have more than enough resources deductible for the refund. Why was the refund denied?
A resource is considered “used” if any transaction occurred after purchase. Even skipping a mission, advancing BP stages, or changing nickname counts as usage, making refunds impossible.
4. The payment method I selected is not available. What should I do?
If the error contains a link — click it and follow the instructions. If it doesn’t help — contact the store’s support (Google/Apple/Xsolla) or Modern Warships official support.
5. I can't pay for in-game purchases or download the game because of country restrictions. What should I do?
Use the official website: https://artstorm.com/mw.html
You can log in with your account, purchase offers, use multiple payment methods, and download the client.
6. I don't have a view ads button in the shop. Why?
Try resetting your device’s Advertising ID:
1) Phone Settings
2) Google → Ads
3) Reset Advertising ID. If that doesn’t help, ads may be unavailable in your region or temporarily not available.