Note! If you have no problems with authorization and you know your game login (e-mail) and password - please log in here on the Support site with your game account before sending the request - it will help us to solve your problem faster!
You are able to log in to the game or to Warthunder.com website by using an https://store.gaijin.net/ account because these accounts are completely the same.
Please, pay attention that Login and Nick may be different. Login is an E-mail address in most cases.
If you forgot a password you can recover it.
To change your current password, go to the "Profile" section of your account by clicking your account name at: https://store.gaijin.net/ .
After this, click the "Security" tab and select "Change Password".
If your phone number is linked to your account, you will have to confirm password change. After this you will receive a confirmation code via SMS. Use the code to change your password.
If a phone number is not linked to your account, a special link will be sent to your e-mail address. Follow that link to change the password.
Please, note that a firewall may also be a reason for authorization issues. Even if you used to log in successfully in the past, you should check firewall exceptions and re-configure exceptions for the game.