- If you have forgotten your password, you may use this special form to recover it.
- If you have forgotten your e-mail / login - please contact our Customer Service via the "Submit a request" link at the end of this article.
“3.5. The User shall keep login and password for Account access strictly confidential. The User is solely responsible for maintaining the confidentiality of the login details and unauthorized access to Account. Any use of Account with User’s login and password will be considered to be carried out by the User. The User shall immediately notice Gaijin if there is any breach or misuse of User’s Account.”
- Unfortunately, we do not provide an e-mail change service as game accounts may involve significant monetary addition and time invested by normal play. We take our players account security very seriously and hope for your understanding.
- Please, contact your mail service provider in order to recover and access your e-mail details.
- Submit a request to our Customer Support service for details and assistance.
If you wish to restore a previously deleted game account, please contact our Customer Service via the "Submit a request" link at the end of this article.
2-step authentication issues
If you experience any issues with the 2-step authentication service or want to disable it, please refer to this article.