Troubleshooting
Please, note that if you experience issues with the 2-step authentication service or want to switch it off, you may refer to this article.
Why you should use the Two-Step Authorization
To increase a protection of your account from hack and steal attempts, we implemented a two-step authorization system utilizing the Google Authenticator service. This system has been introduced to protect your account in most possible cases, even if a malefactor manages to get your password.
How to enable the Two-Step Authorization
To use the Google Authenticator, the only thing you need is a smartphone based on either the iOs, Android or BlackBerry operating system. Unofficial applications for Windows phone are also available. Alternatively, you can enable the 2-step authentication via Gaijin Pass.
Also, please note, if you created the account via Steam, then in order to enable 2-step authentication you would need to link an email as a login to your account. You can do this in one of our games, as instructed in these articles:
War Thunder: Binding a Steam account to your e-mail address.
Crossout: How to link your Steam account to your email address.
Star Conflict: How to link your Steam account to your email address.
CRSED: F.O.A.D.: How to bind an email to an account created via Steam.
You can enable the 2-step authorization from your profile page in our web store:
To enable the 2-step authorization you will have to bind your phone number to Gaijin account. More details about it are described in the following article: Binding phone number to Gaijin account.
After linking the phone to your account click on this button (Profile → Security → Account protection):
The page that opens will list the steps for activating the two-step authorization.
Step 1:
Download and install the appropriate application for your device to receive two-step authorization codes.
You may follow the corresponding link from the list below or search for them in the application store of your platform:
- Android: Google Play
- iPhone: App Store
- Windows Phone (unofficial application inside the store)
- BlackBerry (can be downloaded by visiting the page directly in the phone browser http://m.google.com/authenticator)
Step 2:
Configure the application on your device as described on the page of this step.
Step 3:
Scan the QR code using the the application on your device or click on the "Can't scan the barcode?" and use the opened instructions and the code indicated in it, then click the continue button.
Step 4:
After scanning the QR code the application will generate a temporary code for you. Input the code into the form and click Activate.
How to enable the 2-step authorization via e-mail
You can enable the 2-step authorization via e-mail from your profile page in our web store:
Profile → Security → Account protection
After pressing the Enable button a verification code will be sent to your e-mail.
Enter that code into the appropriate field and click the Confirm button.
When it is done, after that the two-step authorization codes will be sent in a form of letters to your e-mail address.
How to disable 2-step authorization
This type of authorization can be turned off here:
Profile → Security → Account protection
You need to click the "Disable" button next to a security option you want to turn off, then enter the security code to confirm your decision.