Common Questions
- How to submit a support request
- Rules for submitting a request to technical support
- How to set up the Two-Step Authorization (Google Authenticator).
- Two-step authentication troubleshooting/disabling
- Log in issues: forgot password, recovering a lost password, password change.
- Account compromised or lost / How to recover your account / 2-step authentication issues
- Additional e-mail addresses binding/ Linked e-mail addresses removal/ Login management
- Binding phone number to Gaijin account
- Additional account security measures
- "Someone may have logged into your account using an unknown device or from an unusual location"
- Account Deletion (Suspension)
- Linking email to your account on different platforms
- Replenishment of the Gaijin Store Balance
- Your Account Was Frozen (8111000E)
- "Frozen with the unsubscribe link from an email message" Error
- How To Change The Password
- How to create a DXDiag file
- How to Take a Screenshot
- Sending and receiving gifts
- Marketplace (Gaijin Market)
- Gaijin Pass
- How to solve authorization issue for iOS, Android and MacOS users
- Gaijin authorization issues in Google Chrome.
- How to unlink PayPal account from Gaijin.net store profile