If during the login or password recovery process you receive the "Frozen with the unsubscribe link from an email message" error, it means that the account was frozen by the link in one of our letters sent to an email linked to Gaijin account.
To unfreeze your account, please contact the support service via this link: https://support.gaijin.net/hc/en/requests/new
Please note that with such kind of requests, all communication with the support service will take place via email specified in the request. You will only need to respond to letters that will be sent to you after support service replies containing your ticket number.
In your request describe the situation with the account, indicate that you would like to unfreeze it and attach a screenshot of the account registration letter. If you do not have said letter anymore, then send a screenshot of any other letter from our company so that the email to which it came is clearly visible.