This article will help you if you are not receiving two-step authentication codes, if the app was deleted from your device, or you lost access to it.
1. If you didn't reinstall the app, change the device, or performed a factory/hard reset, try to use the "time correction for codes" in the app's settings:
2. If your phone number is linked to the account, it can be used to disable two-step authentication. In order to do this, click "Lost access to the verification code?" during log-in:
После этого следуйте инструкциям, и вам придет в смс сообщении код для отключения двухэтапной авторизации. Then follow the instructions, and you will receive an SMS with a code to disable two-step authentication:
3. If you have not linked a phone number to the account, changed or lose your device, reinstalled the app, performed a factory reset, or lost access to the device for any other reason, in this situation you would need to contact our Customer Support. If you made purchases on the account, include invoices of the last three payments, and the system information of the PC that was used to access the account, as specified in this article. If no purchases were made on the account, please include only the system information of your PC.
You can submit a request to the Customer Support here.