This article will help you in case if you are not receiving two-step authentication codes, if the app (Google Authenticator, Gaijin Pass) was deleted from your device, or you lost access to it.
1. The code is not accepted
If you have the app, but you receive the error when entering the code, then try to set the exact time on the device or synchronize the time (automatic synchronization is available in the Gaijin Pass app):
2. Reserve Codes
If you have reserve codes, use them to install a new two-step authorization application. On the login confirmation page, click on the link "Unable to confirm log in?"
After that, follow the instructions to install the new application by entering the reserve code.
To install the application, you need to scan the QR code on your mobile device, which will install and activate the application with two-step authorization.
3. Recovery by SMS code
If your phone number is linked to the account, it can be used to connect a new application for two-step authorization codes. To do this, on the login page, click on the link "Unable to confirm log in?"
Then follow the instructions, and you will receive an SMS with a code to disable two-step authentication:
After entering the code from the SMS message, a special QR code will be generated for you. After scanning it on your mobile device, you will be able to download the Gaijin Pass application with two-step authorization already connected to your account.
If you are unable to scan the code, but you have already downloaded the application, then you can manually activate two-step authorization
After that, a special 8-digit code will be generated, by entering it in the application, you will connect two-step authorization to your account.
4. Lost phone number
If you have lost the phone number linked to your account, changed or lost your smartphone, or for some other reason do not have access to the phone number, in this situation you would need to contact our Customer Support.
If you made purchases on the account, please, include invoices for the last three purchases, and the system information of the PC that was used to access the account, as specified in this article.
If there are no purchases on the account, please include only the system information of your PC. If you do not have access to your PC at the moment, then you can list the main components of your PC.
You can submit a request to the Customer Support here.