Google Authenticator codes aren’t working
Issues like this may appear because the time on your Google Authenticator app is not synced correctly.
To make sure that you have the correct time:
- Go to the main menu on the Google Authenticator app
- Click Settings
- Click Time correction for codes
- Click Sync now
Disabling the 2-step authentication service
If you have changed/lost your device, reinstalled the app or performed a factory reset, please contact our Customer Support via this link.
In case if your mobile phone is linked to your account, you can disable the 2-step authentication by pressing the Lost access to the verification code link